Chatbot Not Responding? Common Troubleshooting Steps
1. Check Your API Key
Go to Aimanix > Settings > Advanced and click Test Connection next to your API key. If you see an error, your key may be invalid, expired, or out of credits.
2. Check Your Content Index
Go to Aimanix > Overview. If the index is empty (0 chunks), click Start Indexing. The bot needs indexed content to answer questions.
3. Confidence Threshold Too High
If the bot responds with generic answers instead of product-specific information, your confidence threshold may be too high. Go to Settings > Advanced and lower the Confidence Threshold (default: 0.72). Try 0.65 if you are seeing too many fallback responses.
4. Widget Not Showing on Frontend
Check these settings in Aimanix > Settings > Widget:
- Widget Enabled must be checked
- The current page type must be in Display Contexts
- No caching plugin is serving a cached version without the widget
After changing settings, clear any page cache.
5. CORS or REST API Errors
Open your browser developer tools (F12) and check the Console tab while using the chatbot. REST API errors often point to a security plugin blocking requests. Whitelist the /wp-json/aimanix-ai-sales-assistant/ path in your security plugin.
6. PHP Error Logs
Enable WP_DEBUG in wp-config.php and check your error log. The plugin logs all AI API errors with the prefix [WSC].
Still Stuck?
Post in our Bug Reports forum with: your WordPress version, PHP version, active plugins list, and the exact error message you see.